Shipping policy

15/9/2026

At THE IGLOO, we carefully pack every order and work with our delivery partners to get your products to you safely and in the best possible condition.

SHIPPING WITHIN EGYPT

We currently deliver to locations across Egypt. Delivery availability and timing may vary depending on your location.

DELIVERY TIMES

Orders are typically delivered within 2–5 business days after they have been processed.

Delivery to some areas may take longer. During periods of high demand, public holidays, Ramadan, Eid and other peak periods, delivery times may be extended.

ORDER PROCESSING

Orders are usually processed within 1–2 business days, Saturday–Thursday.

Orders placed on Fridays or public holidays will be processed on the next business day.

Once your order has been processed and handed to our delivery partner, you will receive confirmation of shipment where applicable.

SHIPPING COSTS

Shipping fees are calculated at checkout based on your delivery location and order.

From time to time, we may offer free shipping promotions or other delivery offers. Any applicable offer will be displayed at checkout.

PACKAGING

We take extra care when packing THE IGLOO products. Our freeze-dried products are particularly sensitive to moisture and humidity, so they are packaged to help protect their crisp texture and quality during delivery.

Once received, please keep products sealed and stored according to the instructions on the packaging.

DELIVERY

Please make sure your delivery address and contact information are accurate and complete.

Our delivery partner may contact you by phone or WhatsApp to arrange delivery. If you are unavailable, additional delivery attempts may be arranged.

Delays caused by incorrect contact information, an incomplete address, or the recipient being unavailable are outside THE IGLOO's control.

DAMAGED OR MISSING ITEMS

If your order arrives damaged, contains an incorrect item, or something is missing, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please send us:

  • Your order number
  • A description of the issue
  • Clear photos of the package and products received

We will review the issue and work with you to find an appropriate solution.

INTERNATIONAL SHIPPING

Our online store currently delivers within Egypt only.

For international, wholesale, or export inquiries, please contact us directly.

CONTACT US

For any questions regarding your order or delivery:


WhatsApp: +201220715600