At THE IGLOO, we care about the quality of every product we send out. If something isn't right with your order, please let us know and we'll do our best to make it right.

WHEN CAN I REQUEST A REFUND OR REPLACEMENT?

We accept refund or replacement requests in the following cases:

1. Damaged Products
If your product arrives damaged, please contact us within 24 hours of delivery. We may ask for photos of the package and product so we can investigate the issue.

2. Incorrect Products
If you receive a product different from what you ordered, please contact us within 24 hours of delivery. We will arrange a replacement or refund.

3. Product Quality Issues
If you believe there is a quality issue with a product you received, please contact us as soon as possible. We will review the issue and, where appropriate, arrange a replacement or refund.

NON-RETURNABLE PRODUCTS

Because our products are food items, we generally cannot accept returns of products that have been opened, consumed, or tampered with, except where there is a confirmed product quality or safety issue.

We also cannot accept returns simply because you have changed your mind after opening or consuming a product.

HOW TO REQUEST A REFUND OR REPLACEMENT

Please contact us at igloo.eg@icloud.com and include:

• Your name and contact information
• Order number
• Description of the issue
• Clear photos of the product and packaging, where applicable

Our team will review your request and let you know the next steps.

REFUNDS

If your refund request is approved, the refund will be processed to the original payment method, where possible.

Processing times may vary depending on the payment provider or bank.

If a replacement is agreed upon, we will arrange delivery of the replacement product.

IMPORTANT

Please keep the product and its packaging until your request has been reviewed. We may require additional information or photos to determine the appropriate resolution.

THE IGLOO reserves the right to review each request individually and may decline a refund or replacement where the issue is determined to have resulted from improper storage, handling, or use after delivery.

Nothing in this policy limits any rights you may have under applicable Egyptian consumer protection laws.

WE'RE HERE TO HELP

If something isn't right with your order, just let us know. We'd rather hear from you and have the chance to fix the problem.